Terms & Conditions

Installation
1.1 We will deliver the goods or services referred to overleaf and carry out the work as specified on this and any related continuation sheet.
1.2 Our policy is one of continuous improvement of our products. We therefore reserve the right to incorporate modifications of a minor or technical nature in the products to be installed. Any such modifications will not materially affect the product to be installed, or delivered.
1.3 Extra work is only carried out with your written agreement to accept an additional charge.
1.4 You will be responsible at your own expense for the removal, replacement (and alteration if required) of curtains, shutters, grills, blinds, pelmets, and other soft furnishings, the lifting and refitting of carpets, the repositioning of telephone or burglar alarm fittings and any other electrical connections, aerials, gas or water installations to enable the goods to be installed. If we agree to remove shutters this work will be done at your risk
1.5 If we agree to remove shutters, blinds and/or curtains this work will be carried out solely at your risk.
Payment
2.1 Our representatives are authorised to accept payment from you as a deposit, and our installation fitters are authorised to accept payment of the balance outstanding, which is due on practical completion of the work. Any minor works or adjustments that you may consider require attention following installation are not a valid reason for withholding payment.
2.2 You may pay by cheque or cash. Cheques must be payable to Andrew Morton Furniture.
2.3 Any sum outstanding following completion of installation will be subject to a late payment charge of 5% of the agreement value. Thereafter at monthly intervals following completion interest at the rate of 2.5% above the Base Lending Rate will be payable.
2.4 If, with your agreement, the products or services are installed in phases the products or services that have been installed will be invoiced and become due for payment on completion of each phase.
Delivery
3.1 We will not be liable for any losses, financial or otherwise resulting from any delays in the execution of your order. Any estimate we give you of the time that will be taken to complete your work is given in good faith. If, the estimate is wrong and we take more time to complete than expected we will not compensate you.
3.2 You agree to allow us access to complete the installation of the work as soon as possible after you have been advised that the goods are ready. If, for any reason including the discovery of structural defects, or a need to alter brickwork or other parts of the building, within six weeks of such advice an appointment has not been made 80% of the purchase price will be due and payable. Installation will then be made on a mutually convenient date. Immediately following installation the balance of the contact price will become due for payment.
3.3 It is not necessary for you to be present whilst the work is carried out.
Cancellation
4.1 Cancellation by Customer (Cooling off Period)
(A) The customer may cancel the order without penalty during the cooling off period which shall run for seven days from midnight on the day on which the order was signed by the customer (not including Sundays or Bank Holidays) where contracts are negotiated away from business premises and by an unsolicited visit.
(B) Any cancellations must be given by written notice by either party.
4.2 We will not be liable for any losses, financial or otherwise resulting from any delays in the execution of your order. Any estimate we give you of the time that will be taken to complete your work is given in good faith. If, the estimate is wrong and we take more time to complete than expected we will not compensate you.
4.3 You agree to allow us access to complete the installation of the work as soon as possible after you have been advised that the goods are ready. If, for any reason including the discovery of structural defects, or a need to alter brickwork or other parts of the building, within six weeks of such advice an appointment has not been made 80% of the purchase price will be due and payable. Installation will then be made on a mutually convenient date. Immediately following installation the balance of the contact price will become due for payment.
Guarantees
5.1 Our guarantees are given in addition to all your rights under the Law. The guarantees are effective provided full payment of the contract price has been made, and are not transferable.
5.2 New hardwood joinery carries a 20-year guarantee, new softwood joinery carries a 10-year guarantee, sealed glass units are guaranteed for 5 years, and installation and repair work is guaranteed for 18 months against failure due to poor workmanship or defective materials.
5.3 The guarantee does not extend to fair wear and tear or damaged caused by accident, including storm damage, misuse or neglect. Defective brickwork will also invalidate the guarantee.
5.4 Except between the glass panes of sealed units no guarantee is given concerning the prevention or reduction of condensation.
5.5 The guarantee is invalid if regular maintenance recommended by the company is not carried out.
5.6 In order to maximise the life of your windows and to maintain our guarantee the paintwork should be washed regularly. Waxed wood should be waxed at monthly intervals for the first 3 months and 6-month intervals thereafter. Painted surfaces should be redecorated externally every 3 years and internally every 7 years.
Glass
6.1 Visual standards for glazing are in accordance with the Glass and Glazing Federation standard for imperfections in glass.
6.2 Any statistics given regarding the acoustic performance of glass is quoted from the manufacturer's specifications and relates solely to the performance of the glass itself. It will not relate to the acoustic performance of your building.
6.3 If you have any doubts regarding the level of sound being transmitted through the fabric of the building, or that the glass selected will achieve the acoustic performance that you require, we strongly recommend that you obtain you own survey report.
Surveys
7.1 If we decide to survey your work this will be done solely at our expense.
7.2 Any survey carried our by ourselves is not a full structural survey of your property and will relate only to items which can be reasonably established from non-destructive examination of the installation site. The contract price is calculated on the basis that your property is structurally sound and that there are no factors that would make completion of the contract more difficult than might reasonably be anticipated at the time of survey.
7.3 If our surveyor reports technical problems that make the manufacture or satisfactory installation of the goods materially more difficult than initially anticipated, we reserve the right to cancel the agreement. Your deposit will be returned at once, without interest, and we will have no further liability to you, nor you to us.
7.4 If such difficulties are found to exist at the time of installation, we reserve the right to charge an additional fee for carrying out any additional work required. If you are in any doubt about the condition of your property you are advised to obtain your own survey report.
Damage to your Property
8.1 You accept that, although we will take every reasonable care whilst working on your premises, the removal, repair and installation of windows, or doors inevitably disturbs dirt and dust. The work can also cause chips on radiators, minor damage to the surrounds, including surfaces, hinges, catches, finger and escutcheon plates. We are not responsible for the cost of repair to such damage except as stated below.
8.2 We will make good, at no cost to yourself, any damage that we cause to sound plaster, coving, render or brickwork, which immediately surrounds any window or door on which we work.
8.3 You accept that superficial damage, such as tears, scrapes, scratches and cracks may be caused to wallpaper, woodwork, paintwork, ceramic tiles, pipes or cabling surrounding the area on which we are working. We will not be responsible for the cost of repairs or redecoration of any superficial damage that we may cause.
8.4 We will not accept any responsibility for any damage that results from any structural or other defect in the building. Such defects may include blown plaster, worn radiators and pipes. They also include windows, such as dormer windows, that on commencement of our work are found to form an integral part of the structural support for the dormer.
8.5 We do not guarantee not to damage or break any panes or frames from old windows and doors that you may wish to retain during, or following, their removal by ourselves.
8.6 If we are asked to remove or replace secondary glazing we will do so, but at your sole risk and cost should damage occur.
8.7 We will not pay for any cleaning costs you may incur.
8.8 It is your responsibility to remove/protect any objects, in front of, around or on the way to and from the windows to be worked on. If we have to move objects on your behalf in order to carry out our work, we will accept absolutely no responsibility for any damage that may be incurred for whatever reason.
Planning Consents
9.1 Our staff are not authorised to advise on whether any particular consents are necessary. It is your sole responsibility to identify any need for any necessary planning permission, building regulations consent, other similar consents, or approvals and to obtain such approvals in writing if necessary. We are not obliged to perform this agreement until copies of such consents and approvals have been given to ourselves. 
9.2 If at your request we agree to carry out any part of this agreement before any necessary approvals have been obtained, we shall do so entirely at your risk and responsibility. We will be able to claim from you any reasonable costs or losses we incur as a result of starting work prior to consent being granted in the event that any necessary consents and approvals are not granted.
General
10.1 No statement, guarantee or variation of this agreement will be binding on ourselves unless it is confirmed in writing by ourselves and signed by a Director.
10.2 Any advice we give you, whether requested by you or not, is given for your guidance only and must not be considered part of this agreement.
10.3 You accept that minor surface marks or blemishes and other imperfections are inevitably caused to timber and glass products during the manufacture and installation of windows and doors.
10.4 All work will conform to our standard manufacturing detail unless specified otherwise the "Description of Work" on this schedule.
10.5 Quotations for work are valid for 3 months only.
Status
11.1 We reserve the right to make credit and other similar enquiries in respect of our customers before installation takes place. If we deem it is reasonable to believe that there is a significant risk of payment not being made we reserve the right to ask you to make payment of the full contract price before manufacturing takes place and before any works are carried out.
11.2 Should we request you to make such a payment we will supply you, on request, with a copy of the information on which we are relying. If you decline to make payment, and we decide to cancel your contract your deposit will be refunded in full and we will have no further liability or obligation to you, nor you to us.
11.3 We acknowledge that the terms set out in this agreement do not affect your rights under English Law.
Explanation of abbreviations:
BSW (New Box Sash Window)
Standard works include the removal and disposal of existing window and its fittings and the installation of a complete window traditionally manufactured in hardwood or selected softwood with a hardwood sill. Each window is draught-sealed and balanced using weights and pulleys. Where necessary windows will comply with building regulations (Document "L").
NCW (New Casement Window)
Standard works include the removal and disposal of existing window and its fittings and the installation of a complete window traditionally manufactured in hardwood or selected softwood with a hardwood sill. Each window is draught-sealed. Where necessary windows will comply with building regulations (Document "L").
Joinery
All work is manufactured to standard detail unless otherwise specified on the schedule of work.
BG (Bi-Glass and Draught Seal)
Standard works include the removal of the existing sashes which are machined to accept the glazing as specified agreement. External timber glazing bead retains glass and putty-line low profile timber mouldings are bonded in line with any glazing bars. All sashes are rebalanced and hung on pre-stretched cord to scraped pulley stiles. Timber parting bead and staff bead fitted with a draught seal brush replace the original material. New window furniture fitted comprises 2 sash lifts, 1 fitch catch.
DS (Draught Seal)
Box sash, casement windows & doors. All work carried out in accordance with the company's specification available on request.
Reactivate
Remove existing windows, but preserve & re-establish existing box frame. Install new sashes to specification, draught seal as above.
Spiral (Spiral Balances)
If required BG/DS spiral sizes as specified.
HOARG
Removal of existing glass and replacing with glass as specified. Please note that putties need 1 month to dry & therefore are not painted.
Variations
Any variation to the standard will be specified on the Schedule of Work.
Please note that with the exception of fully finished new timber products - We do not undertake to decorate or redecorate any window, architrave, liners or window board on which we work. We will touch up any bare timber with white paint or any paint supplied by you.